Windows Fashion Pros uses many suppliers for various raw materials for the production of their products. Cindy Margott often speaks with suppliers that have questions about payments and invoices that are in process at the home office. In addition to answering their inquiries, Cindy gathers important information about the suppliers’ new offerings and ideas of how their materials can be used in different ways to make unique shades, blinds and shutters.
With three major product lines including window replacement, blinds and shutters as well as custom window fashions, Cindy is well versed in the supply side of the business. Questions arise about the product lines when one supplier is unable to deliver a material in time to fulfill existing orders. Her ability to listen to others and gather information allows her to point managers to another supplier that might be able to respond quickly to the need.
Every supplier wants more business from Windows Fashion Pros and spends time gathering innovative materials. Department heads normally speak with suppliers, but if someone is absent from the office, Cindy Margott will be asked to take the call. During those conversations the supplier will offer to send more samples and Cindy will be able to find out how certain materials are used in other products and industries. She learns from each person and will be able to draw on the information in a meeting or phone call at a later date. Most people are surprised by what Cindy learns from every conversation she has.
Building relationships with suppliers is invaluable when quick response is necessary to keep the production lines running. Raw materials are essential to the success of the fulfillment process at the home office. Suppliers will respond to her requests promptly because Cindy has always gone the extra mile to help the company’s suppliers when possible.
New suppliers learn very quickly that the production lines at Windows Fashion Pros are dependent on their response to orders. Reliable suppliers are valuable because order fulfillment is the company’s source of revenue. Cindy receives all orders and confirms the arrival of the materials prior to the production team. The admin team logs the materials into the facility and takes ownership of all the shipping invoices for payment. This part of the process assures that every supplier order is confirmed and paid without misunderstanding. If the supplier wants to confirm the arrival of their shipment, the fastest way is to call Cindy and ask for the information.